Smart Field Application Engineer
-
Working region:
Belgrade R&D Center -
Department:
FAE Dept. -
Education:
Bachelor or above -
Working location:
Belgrade -
Seniority:
Mid-Senior Level -
Languages:
English -
Workplace type:
On-site
Job summary
The position is responsible for debugging complex system issues across Android/Linux OS, drivers, and hardware interfaces. The role includes system validation of modules (LTE/5G, Wi-Fi, Bluetooth, GNSS, and others), log analysis, and root cause identification. It involves providing on-site customer support, delivering technical presentations, and developing test procedures and documentation. The position also tracks field issues, collaborates with sales and engineering teams, and supports customer projects. The ideal candidate brings strong troubleshooting expertise, hands-on validation experience, and the ability to mentor junior engineers.
What you’ll be doing:
- Independently analyze and debug complex issues spanning Android/Linux OS, drivers, and hardware interfaces.
- Independently capture and interpret system logs (logcat, dmesg, UART, kernel traces) to isolate and identify root causes.
- Independently perform full system validation of modules, including LTE/5G connectivity, Wi-Fi, Bluetooth, GNSS, USB, display, audio, and sensors.
- Develop automated or repeatable test procedures for internal or customer use.
- Able to provide on-site support, including onsite issue-solving and organizing communication with internal and external departments.
- Prepare and deliver product demonstrations, technical presentations, and training sessions for customers, distributors, or internal staff.
- Create and maintain application notes, test reports, and support documentation. Track and report field issues, trends, and customer feedback.
- Mentor junior engineers and share expert knowledge on module issues with the team.
- Partner closely with the sales, product management, and engineering teams to support customer projects and communicate market needs.
- Other tasks as required by the chain of reporting and business needs based on the similar task level.
What we are looking for:
- Bachelor’s degree in computer engineering, Electrical Engineering, Computer Science, or a related field.
- 3–5 years of professional experience in embedded systems engineering, Android/Linux integration, or technical customer support roles.
- Proficiency with Android tools (ADB, fastboot, logcat) and Linux shell commands.
- Experience analyzing hardware-level issues (power, USB, UART, I2C, SPI, GPIO).
- Experience with lab tools such as oscilloscopes, logic analyzers, multimeters, and power supplies.
- Ability to read and evaluate hardware schematics and PCB layouts.
- Familiarity with Android BSP, HAL layers, or device tree configuration
- Understanding of software version control (Git) and issue tracking (Jira).
- Fluent in English.
- Willingness to travel.
Only shortlisted candidates will be contacted!
Apply now with an up to date CV and cover letter.
Apply nowWhy work at Quectel?
Be part of a unique global team
Deliver market-leading innovative technology
Help to build a smarter world
Quectel’s passion for a smarter world drives us to accelerate IoT innovation. A highly customer-centric organization, we are an end-to-end global IoT solutions provider backed by outstanding support and services. With a global team of over 5,800 professionals, we lead the way in delivering end-to-end IoT solutions, spanning cellular, GNSS, satellite, Wi-Fi and Bluetooth modules, high-performance antennas, value-added services and full turnkey offerings including ODM services and system integration.