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Quectel Wireless Solutions Co. Ltd. and its affiliated companies (“Quectel”, “we”, “us” and “our”) administer websites available under quectel.com as well as other Quectel-related domains (collectively, the “websites”).
If after reading this Cookies Policy you continue browsing our websites, you are consenting to our use of cookies.
A cookie is a small text file that is downloaded to your computer by websites that you visit or certain emails that you open. Cookies contain specific information that can later be read by a web server in the domain that issued the cookies. Cookies are used widely to make websites work better and provide website owners with relevant marketing information.
Quectel uses cookies for technical reasons to enable efficient working of our online service. We typically use both session ID cookies and persistent cookies. Session cookies make it easier for you to navigate our websites, and are deleted when you close your browser. Persistent cookies remain on your hard drive for an extended period and can be used when you return to our websites to help identify you or allow you to log in, or on other third-party sites to communicate to you via online marketing channels. Persistent cookies can be controlled via your browser. If you decide to disable a cookie, you can still visit our websites, but access to some features may be limited.
You do not need to accept all the cookies used by our websites – you can choose to block some or all of them via your web browser. Please note however that if you remove or block cookies which are strictly necessary for the performance of our websites, they may not function correctly and you may not be able to access all or part of them. For more information on how to disable cookies in your browser please visit www.allaboutcookies.org.
The table below details the most frequently used cookies on our online services and explains their use:
_ga
Google Analytics
Registers a unique ID that is used to generate statistical data on how the visitor uses certain pages of the websites.
2 years
_gid
Google Universal Analytics
Used to generate statistical data on how the visitor uses the websites.
Session
ads/ga-audiences
Google AdWords
Used to re-engage visitors that are likely to convert to customers based on the visitor’s online behavior across the websites.
Session
IDE
Google DoubleClick
Register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
1 year
test_cookie
Google DoubleClick
Used to check if the user’s browser supports cookies.
Session
hblid
quectel.com
a visitor identifier that we use only on your site to remember this visitor between visits
1 year 1 month 4 days
wcsid
quectel.com
a session identifier that we use only on your site to keep track of a single chat session
session
olfsk
quectel.com
storage identifier that we use to maintain chat state across pages (e.g. message history)
1 year 1 month 4 days
_okdetect
quectel.com
used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages)
session
_okbk
quectel.com
extra state information (e.g. chat box being open/closed)
session
_ok
quectel.com
it is used to store most recent Olark site ID for security purposes
session
_oklv
quectel.com
the Olark loader version used for improved caching
session
_okla
quectel.com
used for caching purposes (loaded from CDN vs. loaded from our infrastructure)
15 minutes
_okgid
static.olark.com
group id the visitor is locked to. Used to test whether the visitor’s browser allows cookies to be stored.
session
_okac
quectel.com
used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
session
_okck
quectel.com
used to test whether the visitor’s browser allows cookies to be stored
less than a minute
_okcs
quectel.com
Used to store chat state information, maintaining session specifics.
session
_wpfuuid
quectel.com
This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon.
1 year 1 month 4 days
cookieyes-consent
quectel.com
CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.
1 year
__cf_bm
vimeo.com
This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
1 hour
wordpress_test
_cookie
quectel.com
WordPress sets this cookie to determine whether cookies are enabled on the users’ browsers.
session
JSESSIONID
nr-data.net
New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application.
session
lpvXXXXXX, pardot where xxxxxx is a 6-digit number which is the same per browser
pardot.com
Used to check if the user’s browser supports cookies.
Session
visitor_id#,
visitor_id#-hash
pardot.com
A B2B marketing automation provider that increases revenue and maximizes efficiency for companies with multi-touch sales cycles. Pardot’s lead management software features CRM integration, email marketing, lead nurturing, lead scoring, and ROI reporting to help marketing and sales teams work together to generate and qualify sales leads, shorten sales cycles, and demonstrate marketing accountability.
10 years
From time to time we may change how we use and place cookies. We therefore recommend that you check this page periodically in order to review our current cookies policy.
Our websites may contain links to other websites that are not owned or controlled by Quectel. Please be aware that Quectel is not responsible for the privacy or security practices of such other websites. We encourage you to be aware when you leave our website and to read the privacy notices of each and every website that you visit
1.1. Your use of any Quectel software, website or services (collectively referred to as “Products or Services”) is subject to the terms entered into between you and Quectel (hereinafter referred to as the “Terms”). “Quectel” means Quectel Wireless Solutions Co., Ltd. and its affiliates (hereinafter referred to as “Quectel”, “we”, “our”, or “us”). The Terms include:
1.2. If you have any uncertainties or questions about this Agreement, please inquire via Quectel’s disclosed contact channels. Quectel reserves the right to modify the terms of this Agreement at any time. You understand and agree that the revised Terms are retroactive. You confirm your acceptance of these Terms by ticking the agree-to-terms checkbox online, or once you start using the Products and Services, and you agree that you have understood and accepted these Terms, and that the Terms shall constitute a legally binding document for you. If you use a certain separate Quectel service, you should abide by the rules and terms of the corresponding service. Such rules and terms form a part of this Agreement.
1.3. You declare that you have full power, capacity, and authority to accept and to fulfill this Agreement. If you are accepting on behalf of your employer or customer, you declare that you have full legal authority to bind your employer or customer to this Agreement. If you do not have the legal authority to bind, please ensure that an authorized person of your employer or customer consents to and accepts this Agreement.
1.4. The Products or Services are mainly for adults. If you are a minor, please read this Agreement carefully with your legal guardian in advance, and use our Products or Services or provide us with your personal information only under the premise of your guardian’s consent.
1.5. You confirm that you are not the subject of trade restrictions and sanctions or the restriction of other laws and regulations of any organization, region, or country.
2.1. Protection of personal information is one of the basic principles that Quectel adheres to. When you use the Products or Services, we may collect and use your personal information, including your location, equipment, and even your identity information, contacts required for parts of functions, and so on. Quectel will collect, store, use and disclose your personal information in accordance with the provisions of the Quectel Privacy Policy. Please read the Quectel Privacy Policy carefully and only use the Products or Services after confirming your consent.
2.2. By using the Products or Services, you confirm that you trust our information processing procedures and agree to the terms of information collection and use stipulated in Quectel Terms of Service and Quectel Privacy Policy.
3.1. The Products or Services are provided by Quectel. You understand and agree that Quectel provides Products or Services only in accordance with its current status. Except as expressly provided for in the Terms, Quectel does not make any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular use, or noninfringement. Besides, Quectel is not responsible for any direct, indirect, incidental or consequential loss caused by Products or Services. Quectel reserves the right to unilaterally determine the specific content and form of the Products or Services and related functions and services. Meanwhile, Quectel reserves the right to add, change, suspend and stop the Products or Services and related functions and services at its sole discretion.
3.2. In order to improve the Products or Services, Quectel releases product or service updates in due course. Unless expressly stated, any upgraded or updated version of the Products or Services shall be governed by this Agreement.
3.3. After the new version of Products or Services is released, the old version may not be available anymore. So please download the latest version in time as Quectel does not guarantee the continued use of the old versions.
4.1. The content provided by the Products or Services refers to any content provided by Quectel through the Products or Services, regardless of whether the content is created by Quectel or used with permission by other third parties (hereinafter referred to as “related content”).
4.2. You must not use Quectel’s Products or Services (or allow others to use them) for any commercial purpose, thereby directly or indirectly obtaining any form of income. If there are commercial needs, you should sign a separate written agreement with Quectel or obtain prior written permission from Quectel.
4.3. You can download the Products or Services through third parties or some other channels authorized by Quectel. However, if you have not obtained Products or Services from Quectel or a third party authorized by Quectel, Quectel cannot guarantee its normal use and is not responsible for any loss suffered thereby.
4.4. Quectel reserves all other rights not expressly authorized in this Agreement. This Agreement cannot be implied as a permission for you to be granted with any other rights. If you want to exercise other rights, you should sign a separate agreement with Quectel or obtain prior written permission from Quectel.
4.5. Although Quectel will continue to improve the quality of its services, due to various objective or technical reasons, the Products or Services may have limitations. Therefore, the functions and services provided by the Products or Services are for your reference only, please do not use this as the sole basis for your judgment.
5.1. When you use the Products or Services, you should abide by all applicable laws, regulations, rules, regulations, policies, administrative orders and social public order and good customs (collectively referred to as “Laws and Regulations”).
5.2. You will only use the Products or Services as is permitted in this Agreement. Unless you have reached a separate written agreement with Quectel or obtained express permission in an additional clause, in the process of using the Products or Services, you must not implement on your own or authorize/instruct any third party to engage in acts including but not limited to the following:
5.2.1 To modify, copy, release, transmit, publicly display, exhibit, broadcast, reproduce, translate, issue, publish, authorize the Products or Services, create derivative products from the Products or Services, transfer, sell, reverse engineer, decompile, or attempt to extract source code or obtain raw data from the Products or Services or any other parts thereof;
5.2.2 To provide the Products or Services to others for fees or other profits, whether it is in the form of direct, indirect or monetary profits;
5.2.3 To conduct other acts without express permission from Quectel.
5.3. If you violate this Agreement, Quectel reserves the right to take all legal remedies against the violation. Quectel has rights to claim corresponding indemnity if you cause any loss to others due to your illegal actions or violation of this Agreement. The scope of indemnity includes, but is not limited to, fines, compensation, litigation fees, attorney fees, notarization fees, investigation evidence fees, etc. paid by Quectel.
The Products or Services may contain services from third parties. Whether to access or accept services provided by third parties will be at your discretion. Quectel does not guarantee the availability, authenticity, suitability or reliability of any third-party services. So please weigh prudently whether to use those third-party services. Quectel is not responsible for the potential risk and results that may be caused by them.
7.1. Quectel owns all legal rights, qualifications and interests of the Products or Services and related content, such as copyrights, trademark rights, patent rights, etc. (regardless of whether these rights are registered or not, and no matter where in the world these rights may be applicable).
7.2. Your agreement to this Agreement and the use of the Products or Services does not involve the transfer of any of the above intellectual property rights, and all of the above intellectual property rights are still owned by Quectel or the corresponding right holders. Without the prior written consent of Quectel and/or the corresponding right holder, you cannot implement, use, transfer or permit any third parties to implement, use, or transfer the above intellectual property rights, nor can you modify, rent, lend, sell, distribute or use any part or all of them whether in the way of making derivative works or otherwise.
7.3. You may not delete, conceal, modify or replace any proprietary rights statements (including but not limited to copyright, trademark rights, patent rights, ownership statements, etc.) attached to or contained in the Products or Services in any ways, nor any copyright signs, trademarks, service marks, logos, business names, domain names, approval numbers, publication numbers, or other obvious signs of Quectel and its partners.
7.4. Unless you have reached a written agreement with Quectel or the corresponding right holder, you cannot use any logo of Quectel or the corresponding right holder. This Agreement does not grant you the right to use Quectel’s product or service marks in any form or purpose, nor do they grant you any rights to use any other Quectel marks or those from third parties.
8.1. You declare and guarantee that you have corresponding and legal rights, permission or authorization for the information (collectively referred to as “User Content”) you have released or uploaded via the Products or Services. Otherwise Quectel can delete or shield such information you provide in accordance with applicable laws or this Agreement.
8.2. For the User Content you provide through the Products or Services, you agree to grant Quectel a perpetual, worldwide, license-free, transferable, sublicensable, irrevocable, and non-exclusive license. You understand and agree that the above license is still valid after you terminate the use of the Products or Services.
8.3. You acknowledge and agree that, despite the above provisions, when you submit or share problem screenshots, error correction information, problem feedback, improvement suggestions, opinions, or similar content to Quectel by means of report, feedback, sharing or any other ways through the Products or Services, all intellectual property rights, ownership rights as well as legal provisions of current or future laws are automatically transferred to Quectel from the time of submission or sharing, and Quectel does not need to pay you any fees.
8.4. You acknowledge and agree that you should adhere to all the Laws and Regulations of People’s Republic of China and the country or region where you are located; be responsible for the authenticity, accuracy, timeliness and completeness of any information you submit through the Products or Services; guarantee that the above information does not infringe the legal rights of any third party or violate any Laws and Regulations; avoid involving in or encouraging infringement or other illegal acts. Otherwise, you are subject to the subsequent liabilities and consequences.
9.1. Quectel provides the Products or Services in accordance with applicable laws, regulations, rules, norms, policies, mandatory standards, industry standards, etc.
9.2. You acknowledge and agree that Quectel and its licensors do not provide you with express or implied warranties or guarantees for the following items:
9.2.1. The Products or Services conform to your actual or specific needs or purpose;
9.2.2. Timeliness, accuracy, completeness, and precision of the Products or Services;
9.2.3. The Products or Services will be interference-free, non-disruptive, stable, or error-free;
9.2.4. Any results or information obtained from the Products or Services are correct or reliable;
9.2.5. Any errors, problems, malfunctions in the Products or Services will be corrected or resolved;
10.1. The Products or Services may be affected by many factors, containing but not limited to the factors caused by you, the third party, information network service quality, connectivity fault, network equipment or system maintenance, malfunction of computer or communication or other systems, power fault, strikes, riots, fires, floods, storms, explosions, wars, government actions, orders from judicial and administrative agencies, social environment and other force majeure, etc. Except the liabilities explicitly stipulated by Laws and Regulations that Quectel shall undertake, any loss caused to you due to the reasons mentioned in these Terms shall be borne by you, and Quectel shall not be liable for them. In all cases, Quectel shall not undertake any loss or damage that cannot be reasonably foreseen. All liabilities and consequences arising from your illegal use of the Products or Services (violation of Laws and Regulations or this Agreement) shall be borne by you.
10.2. All the Products or Services and its employees should not be held accountable, directly or indirectly, for mistakes, inaccuracies or errors during the information transmission.
10.3. If anyone’s use of information provided by the Products or Services or anyone’s being distributed with such information in any jurisdiction violates the laws or regulations there or causes the Products or Services or its third-party agents subject to any regulatory requirements in that jurisdiction, then he or she will not be authorized to use such information or be distributed with such information. Therefore, users must ensure that they will not be limited to any local regulations that restrict or prohibit users from using or being distributed with information provided by the Products or Services.
10.4. You acknowledge and agree that you are responsible for any third-party’s indemnity claim in the circumstance of using services, violating these Terms or taking any actions with your personal account. If consequently a claim is made against Quectel and its affiliates, employees, customers or partners by a third party, you shall be responsible for handling the claim and shall compensate Quectel and its affiliates for all losses and liabilities incurred.
Quectel is entitled to change, suspend or terminate the supply of the Products or Services with or without notice, and is also entitled to modify, suspend or terminate your use of the Products or Services at any time. If Quectel permanently terminates the supply of Products or Services, Quectel will make a prior announcement on related websites, but please note that you will not be notified individually.
12.1. The Quectel Privacy Policy published by Quectel is an effective part of this Agreement.
12.2. The Products or Services will not be available in all languages or in all countries. Quectel does not promise the availability of the Products or Services in other countries or regions outside China and prohibits the use of its Products or Services in areas in which they are considered illegal. You confirm that you shall comply with all legal systems for export control that are applicable to this Agreement. You promise not to use the Products or Services for purposes prohibited by applicable laws.
12.3. This Agreement is signed in Minhang District, Shanghai, People’s Republic of China. The entry into force, fulfillment, interpretation, and dispute resolution of this Agreement, and disputes, claims, or other matters between you and Quectel regarding the use of the Products or Services, the content or implementation of this Agreement, shall be governed by the laws of the People’s Republic of China (not including the principles of conflict of laws). Any claim, controversy, or dispute arising out of or in relation to this Agreement shall be exclusively referred to for negotiation and amicable settlement. In the event that no settlement acceptable to the parties can be reached, both parties agree to submit the dispute to the court where this Terms is signed.
12.4. If any of the clauses is in conflict with applicable Laws and Regulations, other clauses of this Agreement shall still have full legal validity.
12.5. The title of this Agreement is defined for convenience only, but without any legal or contractual effect.
12.6. Except as expressly provided by this Agreement and Laws and Regulations, This Agreement does not grant you any other rights.
12.7. For the interest of Quectel as well as its successors and assignees, all the rights and obligations in this Agreement can be transferred by Quectel.
12.8. The English translation (if available) of this Agreement is for your convenience only. The Chinese version determines the relationship between you and Quectel and shall prevail in case of any conflict between the English and Chinese versions of this Agreement.
12.9. Your opinions and suggestions on Products and Services, or this Agreement can be delivered through the contact channels disclosed by Quectel.
Update Date: Tuesday, January 6, 2026
Effective Date: Tuesday, January 6, 2026
Thank you for using Quectel’s official website.
The Privacy Policy applies to Quectel’s official website service (hereinafter referred to as “Service”) provided by Quectel Wireless Solutions Co., Ltd (hereinafter referred to as “Quectel” or “we”). This policy helps you fully understand what data is collected, why it is collected, how it is used, and how it is protected when you use our products and services.
Your trust is of great importance to us, and we know how important personal information is to you. We will collect your personal information within a reasonable and necessary scope as required by laws and regulations. We make every effort to protect your information from disclosure, destruction, or loss through reasonable and effective information security technology and management process as well as appropriate security measures.
Please read this Policy carefully and thoroughly understand it before using our products and services, especially the bold and underlined terms. By agreeing to this Privacy Policy, you indicate that you have known the features provided by the application and the necessary personal information required for the operation of the features, and you have given the authorization to collect and use the personal information. If you have any questions about this Policy, please contact us in the way provided in Article 9. If you are a minor under the age of 14, please read this Policy accompanied by a legal guardian and pay special attention to the Terms of Use for minors.
The Privacy Policy contains the following content:
1. How we collect and use your information
2. How we use Cookies and similar technology
3. How we share and publicly disclose your information
4. How we store your information
5. How we protect your information
6. Your rights
7. Data transfer
8. How do we protect the information of minors
9. Contact us
1. How we collect and use your information
The information concerned and the context in which we collect determines the legal basis for collecting and using your information. In any case, we will only collect information when we have your consent to do so, where the information is necessary to perform a contract with you, or where the processing is in our legitimate interests.
We rely on our legitimate interests to analyze, improve and optimize our sites, products and services, and to maintain the security of our networks and systems; We base the processing of your data on our legitimate interests in operating and administering our websites and to provide you with the content you access and request; we process your personal data by monitoring the use of our websites/services, verifying accounts and activity, and analyzing suspicious activity fraud prevention, to the extent this is necessary for our legitimate interest in promoting the safety and security of the technology systems use for our services, and in protecting our rights and the rights of others.
What calls for special attention is that the separate device information or service log information cannot be used to identify a particular natural person. If we combine such non-personal information with other information to identify a particular natural person or use the non-personal information in combination with personal information, such non-personal information will be considered personal information during the period of combination and we will anonymize and de-identify such information, unless otherwise authorized by you or required by law or regulation.
If you have questions about or need further information concerning the legal basis on which we collect and use your information, please contact us in the way provided in Article 9 of this Policy.
1.1 Information you provide to us
In order to provide our services to you, we will ask you to provide the personal information necessary for providing those services. If you do not provide your personal information, we may not be able to provide you with our products or services.
1.1.1 Account Registration. When you register your account, we will collect your email and password.
In order to keep business contact with you and improve the quality of products and services, we will collect your name, position, company name, and website; in order to provide personalized and quality services in your area, we will collect your province and city.
1.1.2 Account verification.
When you verify your account, we will collect your cell phone number.
1.2 Information automatically collected by us
In order to provide our products and services, we must necessarily collect certain information automatically. This also helps us to ensure that our products and services are operating correctly. When you use our service we may read the information related to your device, including IP address, date or time of access. The system and exception log may be uploaded so that we can facilitate and accurately identify problems and help you solve them in a timely manner.
1.3 E-mails
If you agree, you will receive information and updates about our products, services, and offers and about special events by email. You may withdraw your consent to the receipt of such information and updates at any time. For this purpose, please contact us in the way provided in Article 9 or use the unsubscribe link located at the end of each email. The withdrawal of consent does not affect the lawfulness of the processing based on consent before its withdrawal.
We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend service for maintenance, or security, privacy, or administrative-related communications). You may not opt out of these service-related announcements, which are not promotional in nature.
1.4 The information you provide which contains personal information from other users
If the information you provide contains personal information from other users, you need to ensure that you have obtained legal authorization before providing us with such personal information. If any personal information about a minor is involved, you must obtain consent from the minor’s guardian prior to publication, in which case the guardian has the right to contact us in the way provided in Article 9 of this Policy to request correction or deletion of the content relating to the minor’s personal information.
We will obtain your consent in advance if we intend to use the information for other purposes not specified in this statement, or we intend to use the information collected for a specific purpose for other purposes, or if we actively obtain your information from third parties.
2. How we use cookies and similar technologies
To ensure our website works correctly, we may at times place cookies on your computer or mobile device. Please see our Cookie Policy for details on the cookies and similar technologies we use and how they process your data.
3. How we share and publicly disclose your information
We do not sell any personal information to third parties. We may sometimes share your personal information with third parties (as described below) in order to provide or improve our services, including offering services based on your requirements.
3.1 Share that you actively choose or request:
With your explicit consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you.
3.2 Share with third-party service providers and operational partners:
To help us provide you with services described in this Privacy Policy, we may, where necessary, share your personal information with our third-party service providers and operational partners who act on our behalf. This includes our delivery service providers, data centers, data storage facilities, customer service providers and marketing service providers, and other business partners. We guarantee that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes.
3.3 Share with our affiliates:
In order to provide you with better services or protect the personal and property safety of Quectel’s affiliates, other users, or the public from infringement, your information may be shared among Quectel’s affiliates. We will only share your personal information among our affiliates for specific, explicit, and legal purposes stated in this Policy, and will only share the information necessary to provide the services. However, for the information shared with the affiliates, we will require the affiliates to take protective measures no less than the effect of this policy and strictly abide by the relevant laws, regulations, and regulatory requirements. If the affiliates want to change the purpose of processing personal information, they need to request your authorization and consent again.
3.4 Law enforcement agencies, public bodies, or other judicial bodies and organizations.
We will disclose the information if we are required by law or if we believe in good faith that the disclosure is reasonable and necessary to address the following:
3.5 Third parties that acquire us or all/most of our business
If we sell, purchase or merge with other enterprises, we will disclose information to the third parties, in which case we will disclose your data to the potential buyers of the enterprises We will also disclose information to the third parties if we buy, sell, merge or cooperate with other companies or enterprises, or if we sell some or all of our assets. In such transactions, user information may be included in the transferred assets.
4. How we store your information
We retain personal information for such period as is necessary for the purposes for which the information is collected as described in this Privacy Policy or as required by applicable laws. After the purpose of collecting personal information is completed, or after we confirm your application for information deletion and account cancellation, or after a product or service terminates its operation, we will stop retaining personal information and delete or anonymize it. If the personal information collected is for the purposes of public interest, scientific, historical research, or statistics, we will continue to retain the relevant data based on the applicable law, even if further data processing is not related to the original purpose of collection.
5. How we protect your information
6. Your rights
In accordance with the applicable national or regional laws and regulations, you have the right to request access, correction, and deletion of any personal information held by us related to you (hereinafter referred to as the Request).
6.1 Access your personal information
6.2 Correct your personal information
You have the right to request us to correct or supplement your personal information if you find that we have made mistakes in handling your personal information. You can make corrections or supplements by visiting the Personal Information Settings page or contacting us directly.
6.3 Delete your personal information
You are entitled to request us to delete your personal information. If we respond to your deletion request, we will stop providing you with products or services and will delete your personal information in accordance with the requirements of applicable laws..If you need assistance, contact us as specified in Article 9.
6.4 Right to data portability
The right to data portability requires us to provide you with your data and, where possible, to transmit it directly to the data controller. If you need, you can contact us in the way provided in Article 9.
6.5 Cancel the account
The account cancellation is a permanent action, so please proceed with caution. If you need our assistance with account cancelation, contact us as provided in Article 9.
After cancelling/deleting your account, we will stop providing products or services, and delete your personal data as per your request.
6.6 Withdraw consent
As far as our processing is based on consent you may withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on the consent before its withdrawal. To exercise this right you can contact us in the way provided in Article 9.
6.7 Right to object to processing
You are entitled to object to the processing of your personal data based on legitimate interest, direct marketing, or for statistical or research purposes. To exercise this right please contact us as specified in Article 9.
6.8 Right to restriction of processing
You have the right to request that we temporarily or permanently stop processing all or some of your personal data. To exercise this right, please contact us as specified in Article 9.
6.9 Right not to be subject to Automated Decision-making
You have the right not to be subject to a decision based solely on automated decision-making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
Quectel does not take any decisions involving the use of algorithms or profiling that significantly affect individuals.
7. Data transfer
Quectel is a global organization with legal entities, business processes and technical systems that operate across national borders. We store and process your information on cloud servers located in Europe and other regions.
To facilitate our operations, we may transfer, store and process your personal data in jurisdictions other than where you live. Laws in these countries may differ from the laws appliable to your country of residence.
For instance, if you are a European Economic Area (EEA) data subject and your personal data is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done pursuant to necessary means to ensure an adequate level of protection. This includes an adequate decision of the European Commission confirming an adequate level of data protection in the respective non-EEA country per GDPR Article 45, or an agreement on the basis of approved EU standard contractual clauses per GDPR Article 46.
Upon request by contacting us as described in this Privacy Policy, we will provide you further information on the means of ensuring an adequate level of data protection.
Note that personal information collected and generated during our operations in the mainland of the People’s Republic of China will be stored in our data centers in the mainland of China, except which is permitted to be transmitted across borders.
8. How we protect the information of minors
Our service is primarily intended for adults. but for the children who use our services, we have additional procedures and measures in place to keep children’s personal data secure. We consider minors under the age of 14 (or the age specified by local law) as children. In the case of collecting personal data of children with parental consent, we will only use or disclose the information of minors that we collect legally to the public if permitted by law, with the express consent of the parents or the legal guardian or necessary for protecting the minors. If we find that we have collected personal information from children without prior and verifiable guardian consent, we will seek to remove the content as soon as possible.
9. Contact us
If you have any questions, comments, or suggestions about the content of this Privacy Policy, or you want to exercise your rights, or if you have any request to discuss with us, you can contact us in the following way:
To ensure security, you may need to provide a written request or otherwise prove your identity. Generally, we will reply within 15 days. Given the complexity and number of requirements, this period may be extended for an additional 45 days if necessary. In the case of delay in providing information, we will notify the personal information subject of the circumstances and the reason for the delay. If the time limit set in this paragraph conflicts with the law of your location, the law of the place where you are located shall prevail. If you disagree with our behaviors in handling your personal information, you may submit a mediation request or other claim to your local data protection regulator. Users in the EU also have the right to file a complaint relating to the handling of our personal data with a supervisory authority.For questions, or to exercise your rights as an EEA data subject, please contact our EEA Representative below:
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
We reserve the right to change this Privacy Policy in accordance with updates to our Website. Please visit the Website regularly and check our current Privacy Policy.
Thank you for taking the time to read our Privacy Policy!
We appreciate any feedback which helps us to improve our products and services
If you have a sales query or any other question, please contact us and we’ll be in touch
Get in touch
No. 8 Waipojing Road
Sijing Town
Songjiang District
Shanghai 201601
China
Tel: +86 21 5108 6236
Building A
No. 8 Waipojing Road
Sijing Town
Songjiang District
Shanghai 201601
China
Tel: +86 21 5108 6236
Building 1-C China Speech Valley Area A
3335 Xiyou Road,
High-tech Zone
Hefei Anhui 230088
China
Tel: +86 551 6586 9386
Floor 5, Building 11
Phase 2, Shenzhen Software Park
Keji Zhong 2nd Road
Nanshan District
Shenzhen Guangdong 518057
China
Tel: +86 755 8667 0878
13551 Commerce Parkway
Unit 100
Richmond
BC V6V 3A4
Canada
3rd Floor
Danube Business Center
Bulevar Mihaila Pupina 10L
11070 New Belgrade
Serbia
1C-1-01 One Precinct
Lengkok Mayang Pasir
11900 Bayan Lepas
Pulau Pinang
Malaysia
Floor 9, Building 2
Sanshan Science and Technology Innovation Center
12 Gangkou Road
Sanshan New City
Nanhai District, Foshan
Guangdong 528000
China
Tel: +86 757 6663 6236
Floor 4, Building 9
Guilin Electric Valley
Chaoyang Road
Qixing District, Guilin
Guangxi 541004
China
Tel: +86 0773 5886236
Floor 4-5, A2 Huaxiang Center
776 Gaoxin Avenue
Hongshan District
Wuhan City
Hubei 430074
China
Tel: +86 027 65525933
Whatever the nature of your query, we’ll be in touch to help you soon
Sales Support: sales@quectel.com
Technical Support: support@quectel.com
Europe Sales Support: europe@quectel.com
Recruitment: career@quectel.com
General: info@quectel.com
Media: media@quectel.com
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