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Quectel Privacy Policy

This Privacy Policy is applied to all the products and services of Quectel Wireless Solution Co., Ltd., hereinafter referred to as “we”, “us”, or “our”).

We hope to clarify to you how we are committed to protecting your personal information through the following Privacy Policy, but this Policy may not cover all possible data processing scenarios. Information about the collection of specific data may be released through notices when the data is collected.

At the same time, this Privacy Policy is not used to explain how third parties define or use personal information. We recommend that you read their privacy policy before interacting with them to protect your privacy.

Updated on November 17, 2021

Please be sure to read this Privacy Policy to understand our handling of customer privacy.

When you accept this Policy or use our services in any way such as with an online tick or acceptance, it means that you have fully read, understood, and agreed to accept this Policy, and this Policy will have legal effect between you and us. If you have any questions, you can contact us via quecteldpo@quectel.com. Please see our Privacy Policy for further details:

  1. Collection of Personal Information
  2. Data Processing
  3. Sharing, Transfer and Disclosure of Personal Information
  4. Retention Period for Personal Information
  5. Protection of Children’s Personal Information
  6. Personal Information Protection Measures
  7. Personal Information Storage
  8. Cross-border Transfer of Personal Information
  9. Cookies and Other Technologies
  10. Personal Information Right and Its Exercising
  11. Privacy Policy Revision
  12. Contact Us

1 Collection of Personal Information

1.1 Definition of Personal Information

We reckon that any information through which your identity can be directly identified is personal information. It should be noted that separate device information and service log information, that is, non-personal information, cannot identify you. However, if we combine this type of information with other information and indirectly identify your identity through inference, this type of information will be treated as your personal information during the combined use. In this Privacy Policy, we will also use the term “data” to refer to personal information.

1.2 Ways to Collect Personal Information

We will collect your personal information when you:

  • register as our user;
  • sign up or participate in our activities;

1.3 Contents of Information Collected

We will collect your personal information as required by laws and regulations and abide by the principles of reasonableness and necessity. In other words, we will try to collect only the data we need. The contents of information to be collected depend on how you interact with us, including:

  • the information of your email, gender, name, password, company, website, position, phone number, region, country, or city that you provide when you register or log in our website;
  • other information you provide us with your express consent.

2 Data Processing

2.1 Our Role

We are the Controller of your personal data.

2.2 Legal Basis

We will abide by the applicable laws and process your data based on the appropriate legal basis, including:

  • Your express consent.
  • Fulfillment of the contract entered into with you.
  • Data processing necessary to protect the vital interests of you or other natural persons. For example, to ensure information security or to prevent fraud.
  • Data processing based on our legitimate rights and interests. For example, to achieve marketing purposes, implement company policies, manage daily affairs, use data in an aggregated manner for data analysis, and transfer data to other departments of our company.
  • Fulfillment of legal obligations or performance of duties involving the public interests.

2.3 Right Not to Provide Personal Information

You have the right to choose not to provide the personal data we request from you. However, if you choose not to provide it, in many cases we may not be able to provide our products or services to you or respond to your requests in accordance with the Terms of Service.

2.4 Purposes and Manners

We will use your information for the following purposes and in the following ways:

  • To verify your identity to prevent unauthorized access;
  • To provide you with our services and products in accordance with the contract we have signed with you;
  • To provide other services requested by you in accordance with the requirements stated when we collected the information;
  • To share your information with our authorized partners so that they can assist us in providing you with our services and products;
  • To process transactions and communicate with you regarding the status of those transactions.
  • To help track and correct errors and malfunctions in the process;
  • To share with our affiliates worldwide for internal administration and back-office support purposes, as necessary to perform the functions of the service;
  • To detect and investigate information leakage, illegal activities, and fraud;
  • To maintain the integrity and security of our information systems that store and process your personal information;
  • To carry out internal audits and data analysis and research for analyzing the efficiency of business operations and further improve our services.
  • To comply with applicable laws and regulations, and cooperate with legal proceedings, litigation, or government authorities to provide relevant information.

3 Sharing, Transfer and Disclosure of Personal Information

3.1 Sharing

Your personal information will be kept strictly confidential, and we will not share your personal information with any other companies, organizations, or individuals, except in the following cases:

  • We will share your personal information with other parties with your express consent.
  • When necessary to achieve service functions, we will share your personal information with our employees and our company affiliates worldwide for the following purposes generally: to provide you with further services, internal management needs, detection and handling of data leakage, illegal activities, and fraud incidents, to maintain the integrity of the company’s information technology systems, etc. We will only share the necessary personal information with our employees to the minimum extent possible and are subject to this Privacy Policy. We will enter into confidentiality agreements with authorized employees.
  • We will share your personal information with our third-party service providers (or partners) to assist us in providing or improving our services, including, but not limited to, cloud services, video surveillance services, technical supports for information systems, and providing customer services. We will only share your personal information for lawful, legitimate, necessary, specific, and explicit purposes, and only to the extent necessary to provide the services. Our third-party service providers (or partners) are not authorized to use the personal information shared for any other purpose. We will sign strict Data Processing Agreement with all third-party service providers (or partners) involved, and require them to take certain security measures to handle your personal information in accordance with relevant laws and regulations and our requirements to safeguard your personal information.

3.2 Transfer

We will not transfer your personal information to any company, organization or individual except the following circumstances:

  • When we obtain your express consent;
  • When your personal information is involved in a merger, acquisition or liquidation, we will require the new company or organization that holds your personal information to be bound by such Privacy Policy, otherwise we will require the company or organization to obtain your authorization again.

3.3 Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

  • When we obtain your express consent or based on your active choice;
  • When we are required to disclose your personal information by laws and regulations or compulsory requirements of government authorities. If we receive any judicial or other documents such as government subpoenas, search warrants or orders, we will report these to our data protection office immediately for review and then reply to the relevant departments. If it is deemed that the relevant department has jurisdiction after review and no other law prohibits us from doing so, we will disclose the relevant information to the judicial or government as expressly required by the order or guarantee.

3.4 Exceptions

In accordance with relevant laws and regulations, we can share, transfer, and publicly disclose your personal information without your consent under the circumstances:  

  • related to national security and national defense security;
  • related to public safety, public health, and due to major public interests;
  • related to criminal investigation, prosecution, trial or execution of judgments;
  • in which the disclosure of personal information is necessary to protect your or other individuals’ major legal rights and interests such as life and property but it is very difficult to obtain your consent;
  • in which you have disclosed to the public the personal information by yourself;
  • when the information is legally collected from publicly disclosed information, such as legal news reports, government data, or other channels.

4 Retention Period for Personal Information

We retain personal information for the purpose of information collection or in conformity with applicable laws. After completing the collection of personal information, we will not retain the data any more, or delete sensitive and identification information. Due to the public interest, scientific and historical research or statistic, we will continue to retain relevant data based on applicable laws, even if further data processing has nothing to do with the original collection purpose.

5 Protection of Children’s Personal Information

Our services are mainly for adults, and we have taken additional procedures and measures to ensure the security of children’s personal data. We consider minors under 14 years of age (or the age required by local law) as children.

We will use or disclose children’s personal data as permitted by law, with the consent of parents or guardians or for the purpose of protecting children. We will try to delete the relevant data as soon as possible if it is found that we have collected personal information of minors without the prior consent of a verifiable guardian.

6 Personal Information Protection Measures

We abide by the recognized key data protection principles (fairness, purpose limitation, data quality, data retention, compliance with personal rights and security), and take reasonable measures to ensure the security of your personal information. We have applied a series of technical measures to protect the security of your personal information and minimize the risk of misuse, unauthorized access and disclosure and inaccessibility. The security measures we use include but are not limited to data desensitization, data encryption, firewall and data access authorization control.

At present, we have obtained the following professional certification:

  • ISO 27001 Information Security Management System Certification
     ISO 27001 Information Security Management System Certification

Meanwhile, we inspect and update the security mechanisms for data protection periodically to provide effective protection in preventing data abuse. If you believe that the security of your data has been compromised, or if you want to know more about the measures we use to protect your data, you can send an email to quecteldpo@quectel.com to contact our data protection office.

7 Personal Information Storage

In order to fulfill the contract, we will access and process your personal information through our server located in China.

8 Cross-border Transfer of Personal Information

As a multinational company, our data processing team may be located anywhere within our business scope, so its scope of responsibility may cover the whole world or multiple countries/regions, including countries outside the European Union. The personal information protection standards adopted by these countries/regions may be different from the standards used in your country. We may also transfer data to these areas including places outside the European Union, for example China.

If you use or join the service and/or provide us with your information, you agree that we will collect, transmit, store and process your information outside the country/region where you live in accordance with this Privacy Policy. Within the permitted scope, for example, through the implementation of standard contract clauses, we will try our best to ensure that the use of your information complies with applicable legal requirements.

9 Cookies and Other Technologies

We and the third-party service providers use technologies such as cookies, tags, and scripts, which help us better understand user behavior (including for security and anti-fraud purposes) and tell us which parts of our website users have viewed. They can also measure and improve the effectiveness of advertising and web searches.

  • Strictly necessary cookies: These cookies must be set in order to provide specific functions or services that you access or request. For example, we need to use them to display the website in an appropriate format and language.
  • Other cookies: We use these cookies to understand how visitors interact with our website and online services, helping us evaluate the effectiveness of advertising and web searches. We also use these cookies to remember the choices you make while browsing in order to provide you with a customized experience.

If you do not want to use these cookies, you can consult the browser vendor you are using to learn how to disable cookies. But if you disable all cookies, some features of our website will become unavailable.

10 Personal Information Rights and Its Exercising

10.1 Personal Information Rights

  • Right of Access: The right to require us to provide a copy of your personal information we hold.
  • Right of Correction: The right to require us to correct the information if it is incorrect or out of date.
  • Rights of Cancellation and Deletion: We will regularly back up data to prevent data loss caused by server failure or human error. You have the right to require us to cancel your account or delete your personal information we hold at any time.
  • Portability: The right to require us to provide you with your data and, if possible, transmit the data directly to other data controllers.
  • Right to Restrict Processing: If you have any dispute about the accuracy or legality of our processing of your personal information, you have the right to require us to restrict processing; however, your right to restrict processing may cause you to be unable to use our services normally.
  • Right to Object: The right to oppose our use of your personal information for user related and automatic decision-making, that is, the right to oppose our use of your personal information to send commercial information for marketing.
  • File a Complaint: The right to file a complaint to the competent authorities of your place of residence or member states about our processing of your data.
  • Consent Withdrawal: The right to withdraw your consent to our use of your personal data, including the collection, use and/or disclosure of your personal information that we hold or control by submitting a request. Please note that this may prevent you from enjoying some or all of our products or services, which depends on the scope of information you authorize us to process.

10.2 Ways to Exercise Personal Information Rights

We protect your rights to access and correct your personal information. If you want to exercise any of the rights specified in Section 10.1, please contact us via e-mail address quecteldpo@quectel.com.

We will process your request on personal information within the time specified in applicable data protection law once we verify your identity and obtain sufficient information. However, please understand that we will not respond to your email if we hold that it is irrelevant to a personal information request.

10.3 Request Result

Several results may follow the request of a personal information subject:

(1) The request is rejected.

The request made by personal information subject will be rejected in cases including, but not limited to:

  • Local law does not grant the personal information subject relevant rights;
  • The identity of the subject cannot be verified;
  • The request made by the personal information subject cannot be verified or is beyond the scope of personal information, especially when the request is repeated;
  • The information is involved in compensation to be made or obtained in dispute and the information disclosure is likely to damage the interests of the relevant party;
  • The information is retained only for statistical and research purposes and the republication of statistics and research result will not disclose personal information;
  • Other cases stipulated in law.
    We will offer an official explanation for the rejection of the request made by personal information subject.

(2) The request is approved.

We will approve the request made by personal information subject when the cases in (1) do not occur. In order to increase the likelihood of approval, please provide as much detailed information as possible when making a request, including the category and specific content of the request, relevant information of personal information holder (such as the name of the product and service you use), the time range of information generation and processing (the more accurate the time range, the greater the likelihood of approval).

10.4 Consent Withdrawal

You can change the scope of the information to be collected or withdraw your authorization by deleting configuration information and related devices and cancelling account. Please understand that business functions require basic personal information (such as registering your email address). We cannot continue providing you with the correspondent service and processing your personal information once you withdraw your approval or authorization. However, the decision of approval or authorization withdrawal will not affect the personal information processing based on your previous authorization.

11 Privacy Policy Revision

We hold the rights to revise this Privacy Policy. We shall not reduce your rights under this Privacy Policy without your express consent. Any revision we make in Policy will be released on this page. We will also provide more obvious notification for major revisions (including explanation on detailed revision in Personal Information Protection Policy via e-mail for certain services). The major revisions include but are not limited to:

  • A major change in our service mode, such as the purpose for personal information processing, type of personal information to be processed and ways to use personal information.
  • A major change in ownership structure and organizational structure such as ownership change caused by business adjustment, bankruptcy, merger or acquisition.
  • A change in the major objects whose personal information will be publicly disclosed.
  • A change in your rights to participate in processing personal information and the ways to exercise your rights.
  • A change in the department responsible for personal information security, its contact information and complaint methods;
  • Personal information security where an assessment report indicates that there is a high risk.

Meanwhile, we will archive the old version of the Privacy Policy for your review. It is recommended to inform us in time when your contact information is updated so that you can timely receive our notification. If you continue using our service after the updated version of Privacy Policy takes effect, we may hold that you have fully read, understood, and accepted the updated Policy and are willing to abide by it. We propose you to review this policy every time you use our service.

12 Contact Us

Please send an email to our specially established data protection office via quecteldpo@quectel.com if you have any doubts in this Privacy Policy or you want to exercise any right. We will make every effort to make a reply within one month after receiving the request from personal information subject. Thanks for your patience and understanding. Given the complexity and quantity of requests, this period might be postponed to 45 days if necessary. We will notify the personal information subject of the delay and the reason for the delay. If the time limit set here conflicts with local law and regulation, the later will prevail. If you hold a different opinion on our handling of your personal information, you can submit a mediation request or other appeals to local data protection and supervision authority.

Thanks for your time on reviewing our Privacy Policy!

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