Build a secure and reliable wireless connected world
Security is a fundamental consideration for the IoT industry, and as a global IoT solutions provider, we are committed to maintaining the highest standards of security in all aspects of our operations, products and services. We place security at the center of what we do and have implemented rigorous security measures to ensure the integrity of our products and services and our customers’ privacy and data.
Quectel continuously works to improve its security measures within R&D processes, software and hardware technology, certification, organizational structure, personnel setup and system management. To maintain the security of our products, we have implemented strict security protocols and processes throughout the entire development, manufacturing and testing process. We regularly review and update these protocols to ensure they meet the latest global and local security standards and requirements.
We value customer information security and privacy and work with numerous international certification organizations to obtain security accreditations. Quectel has the Information Security Management System of ISO/IEC 27001: 2013 and the Privacy Information Management System of ISO/IEC 27701:2019. Moreover, Quectel has obtained TRUSTe privacy certification and ISO/SAE 21434:2021 certification for automotive industry cybersecurity.
At Quectel, we collaborate with a diverse group of strategic partners, including leading companies such as Amazon, Microsoft, NVIDIA, Qualcomm and STMicroelectronics, and globally recognized standards organizations to achieve our goals. As a member of the GSMA, CTIA, 5GAA, 3GPP and the GSA, we actively participate in working groups to advance the IoT sector and security standards. Our modules conform to the network access standards of global operators and follow all the necessary network security specifications. Quectel’s modules are certified by more than 80 major operators globally – a full list is available on request, and regulatory and conformance bodies like CE, FCC, GCF, PCS, PTCRB, Bluetooth® SIG and the Wi-Fi Alliance. Furthermore, we are committed to transparency in our operations and have taken steps to provide our customers with greater visibility into our security practices.
Quectel is committed to complying with the General Data Protection Regulation (GDPR). We understand the importance of protecting the personal data of our customers, partners and employees, and we have implemented appropriate technical and organizational measures to ensure GDPR compliance. We are committed to continually reviewing and improving our practices to ensure the highest level of data protection for our stakeholders.
This statement applies to Quectel Wireless Solutions Co., Ltd. and its worldwide subsidiaries.
Quectel actively expands overseas business, and has been certificated by more than 80 major operators in the world, which fully shows that Quectel modules conform to the network access standards of operators at home and abroad and follows the network security specifications of operators.
Japan & Korea Carriers:
Softbank, KDDI, NTT DOCOMO, UQ, KT, SKT, LGU+
Australia Carriers:
Telstra, Spark
Europe Carriers:
Vodafone, Telefonica, Deutsche Telekom, BT/EE, Swisscom
North America Carriers:
Verizon, AT&T, T-Mobile, Sprint, US Cellular, Rogers, Telus
South America Carriers:
ENTEL Chile
Quectel attaches great importance to the information security and privacy protection for customers, and has established communications and conversations with a number of international authoritative certification organizations around the world. By obtaining more and more international authoritative security certifications, Quectel continuously improves its internal management norms and security protection capabilities. “To provide customers with secure and reliable products and services” is the constant service tenet of Quectel. In order to continuously enhance the security credibility of the products, Quectel looks forward to reaching cooperation with more international authoritative certification organizations, and jointly explore the IoT security.
ISO27001 is an information security management system standard, which can effectively ensure the reliability of enterprises in the field of information security, reduce the risk of enterprise information leakage, and better protect the core data.
Quectel has obtained ISO27001 (Information Security Management System) certification issued by the internationally renowned standard certification body DNV.
ISO27701 is a privacy information management system standard, which extends the management of privacy on the basis of ISO/IEC 27001 information security management and ISO/IEC 27002 security control. It is an international management system standard that provides guidance on protecting personal privacy, including how organizations should manage personal information, and assists in demonstrating compliance with privacy regulations around the world.
Quectel has obtained ISO27701 (Privacy Information Management System) certification issued by the internationally renowned standards certification body DNV.
Quectel has obtained ISO27001 Certification for information security and ISO27701 Certification for privacy information.
TRUSTe certification, launched by TrustArc in the United States, is currently one of the most authoritative privacy protection certification organizations in the world. TRUSTe certification results have been highly recognized by the European Data Protection Commission and the data protection authorities of the member states of the European Union, and are used as one of the proofs to demonstrate the compliance ability and level of enterprises.
Quectel has also officially passed TrustArc’s GDPR and CCPA compliance reviews and obtained the relevant validation letters, confirming our compliance with privacy protection regulations and demonstrating our ongoing commitment and capability to safeguard privacy.
ISO/SAE 21434:2021 is currently one of the most important international standards in the field of automotive information security. For automotive field, Quectel continues to carry out ISO/SAE 21434 international certification for automotive information security on the basis of its original information security, aiming to demonstrate the security capabilities of Quectel automotive modules to customers through more professional and authoritative certification.
Before using Quectel’s official website provided by Quectel Wireless Solutions Co., Ltd, please make sure you read and fully understand the Service Agreement and Privacy Policy, especially the content marked in bold. The Privacy Policy forms an integral part of this Agreement. By completing the Agreement and registering, you acknowledge that you have read and agree to be bound by this Service Agreement. When you use a product or service, you shall comply with the guidelines and rules relating to that service, which shall form part of this Service Agreement. If you are a minor, please read this Service Agreement carefully with your legal guardian and use our products/services or provide information to us only with the consent of your legal guardian. If you use or purchase a specific service on the website, you may still need to confirm the service agreement corresponding to the specific service; please read and fully understand the content of each agreement carefully and choose to accept or not accept the service agreement. This website may contain forward-looking statements that are inherently subject to risks and uncertainties. Quectel cannot guarantee that it will update these forward-looking statements on an ongoing basis. Such forward-looking statements reflect the views of Quectel in its current state with respect to future events and do not constitute a guarantee of future business performance. Except as permitted by applicable laws and regulations or with the consent of Quectel, the information on the Quectel website and any part thereof may not be redacted, reproduced, copied, duplicated, or used for any commercial purpose not permitted by Quectel. If we determine that your behavior is illegal or detrimental to the legitimate interests of our website and our company, we reserve the right to refuse to provide services, freeze or delete your account, or take other lawful measures.
Protection of personal information is a fundamental principle that we adhere to. In accordance with laws and regulations, Quectel will take security measures to protect the security of your user information under control. In the process of using our products/services, we may collect and use your personal information based on the services you need. If you are an individual user, Quectel will collect, store, use, and disclose your personal information in accordance with the provisions of the privacy policy corresponding to the product or service. If you are a business user, you undertake to have established a data and privacy security compliance system, to comply with applicable national and regional data privacy laws and regulations, and to accept full responsibility for any violations of applicable data privacy laws and regulations. You agree to the proper use of the user data and statistics processed by Quectel in accordance with this Agreement in order to improve and provide better platform services.
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You understand and agree that this product/service is provided only in its current condition and that Quectel expressly disclaims all warranties or guarantees, express or implied, with respect to this product/service, including, but not limited to, warranties or guarantees of commercial use, fitness for a particular purpose, or non-infringement of the rights of others. Although we will continue to improve the quality of our services, due to various objective or technical reasons, this product/service may have limitations, therefore, the functions and services provided by this product/service are for your reference only. You shall comply with all applicable laws, rules, regulations, codes, policies, administrative orders, and public order and morals (collectively, the “Laws and Regulations”) when using the Products/Services. If you choose to use services outside of mainland China, you should ensure that you comply with the laws, regulations, policies, and other requirements of mainland China, and that your qualifications, abilities, and usage behavior comply with the requirements of local laws, regulations, policies, and other requirements.
If any of the following situations occur, the website will not be liable for your direct or indirect losses.
Due to system maintenance or upgrade which will necessarily cause suspend of the network service, the official website of Quectel will give prior notice as soon as possible. If one of the following circumstances occurs, the website has the right to interrupt or terminate the network services without notifying you and refuse you to use all or any part of the services provided by the website now or in the future: (1) you provide any wrong, inaccurate, outdated, incomplete or misleading information, or the website has reason to suspect that the aforementioned information is wrong, inaccurate, outdated, incomplete or misleading; (2) the website has reason to suspect that the aforementioned information is wrong, inaccurate, outdated, incomplete or misleading. (3) You violate the rules of use stipulated in this legal statement or the relevant use agreement. In addition to the above-mentioned circumstances, the official website of Quectel also reserves the right to interrupt or terminate part or all of the network services at any time without prior notice to you. Quectel shall not be liable to you or any third party for any loss caused by the interruption or termination of all services unless otherwise provided by law or agreed by both parties.
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