General FAQs

1. What is Quectel and what does it do?
  
  Quectel is a global, end-to-end Internet of Things (IoT) solutions provider. We accelerate IoT innovation by offering a comprehensive suite of products including cellular, GNSS, Wi-Fi, and Bluetooth modules, high-performance antennas, and extensive support and services to build a smarter world.
2. Where is Quectel headquartered?
  
  Quectel’s global headquarters is in Shanghai, China.
3. When was Quectel founded?
  
  The company was founded in October 2010.
4. Is Quectel a publicly traded company?
  
  Yes, Quectel is publicly listed on the Shanghai Stock Exchange (stock code: 603236.SS).
5. What is Quectel’s mission?
  
  Our passion is to accelerate IoT innovation. We are a highly customer-centric organization committed to making an outstanding contribution to the development of global IoT.
6. How large is Quectel’s global team?
  
  We have a worldwide team of over 5,800 professionals.

1. How can I explore Quectel’s IoT product portfolio?
  
  Visit our Product Selector to explore our complete portfolio.
2. For what kind of applications are Quectel products used?
  
  Our solutions span a wide range of IoT applications, including asset tracking, automotive, commercial telematics, digital signage, fixed wireless access, IoT robotics, micromobility, payment systems, remote monitoring and control, smart grid and metering, smart home appliances, and telehealth. You may view more information on these in our IoT Application Library.

1. Where does Quectel have a global presence?
  
  We have regional offices and support across the globe. You can find our global locations on the Contact page.
2. Where are Quectel’s research and development centers?
  
  We have eight R&D centers globally in key technology hubs, including Shanghai, Hefei, Vancouver, Belgrade, and Penang. Discover more about our R&D and innovation on our R&D page.
3. What kind of customer support does Quectel provide?
  
  We offer 360-degree support. For comprehensive technical assistance, please visit our Technical Support page to find the best resources and contact options for your region and needs.
4. How do I contact Quectel for technical support?
  
  For technical assistance, please submit your request through our dedicated support form. This is the best way to get help with product integration, troubleshooting, or documentation requests. You can access the form here.
5. Does Quectel help with regulatory and carrier certification?
  
  Yes. We provide certification services to help customers achieve necessary approvals from regulators and global tier-1 carriers, simplifying compliance and accelerating time-to-market. Find details on our Testing and Certification Services page.

1. What are Quectel’s core security principles?
  
  Our core principles are security by design, comprehensive security testing, regular updates and continuous protection, secure supply chain, and transparency and regulatory compliance. You can read more about them on our IoT Product Security page.
2. How can I get in touch with Quectel for media inquiries?
  
  For media-related questions, please contact media@quectel.com
3. Where can I find more information about Quectel online?
  
  For more information, please visit our official website at www.quectel.com or follow us on LinkedIn.
4. Where can I find documentation?
  
  Please visit our Download Zone for the files you need to support your products on the Quectel website.
5. What industry events is Quectel attending this year?
  
  Please visit the Events page for all the latest Quectel events.

1. How long after account registration will my account be activated?
  
  After you create your account in the Download Zone, you will receive a verification email. Once you verify your email address, your account will be activated immediately, and you will be able to access the Download Zone. If you do not see the verification email, please check your spam or junk folder. If you still need help, please contact us at quectel-website-group@quectel.com
2. I cannot log in to my Download Zone account. What should I do?
  
  If you cannot log in, please make sure you have verified your account using the verification email sent after registration. If you did not receive the verification email, check your spam or junk folder. If the issue continues, please contact us at quectel-website-group@quectel.com and include your registered email address and a brief description of the issue or error message.

1. How do I request deletion of my personal information?
  
  To request deletion of your personal data, please email quecteldpo@quectel.com with your request. For more information, please refer to Quectel’s Privacy Policy.

1. How do I request a quotation or pricing information?
  
  To provide the best support and recommend the most suitable solution for your needs, please send your quotation or pricing request to sales-support@quectel.com. To help us process your request faster, please include the following project information:
  
  • R&D company name and location (state/country)
  • End customer company name
  • Application type / use case
  • Estimated annual units (for mass production)
  
  Our sales team will review your request and get back to you as soon as possible.
2. Who are Quectel’s official distributors?
  
  To ensure you receive full technical support and warranty coverage, we strongly recommend purchasing Quectel products only through our authorized distributors and partners. You can find an authorized distributor in your region on our Distributors page.
  
  Please note: Quectel does not provide technical support or product warranty for items purchased through unauthorized channels. If you need help identifying an authorized distributor, please email us at sales-support@quectel.com.

1. How do I report a security issue or ask a security-related question?
  
  If you have any security-related inquiries or would like to report a potential security issue, please contact our product security team using the form on our IoT Product Security page. Our product security team will review your inquiry and get back to you as soon as possible.

1. I could not attend a Masterclass webinar. Is there a recording available?
  
  Yes. Quectel Masterclass webinars are recorded and will be uploaded to our Masterclass Library.