Location
APAC
Department
FAE
Seniority
Middle Level
Education
College or above
Languages
English

Job Description:

  • Provide technical support for Quectel's entire product line, including 5G, LTE/LTE-A, UMTS/HSPA, GSM/GPRS and GNSS wireless technologies;
  • Provide pre-sales and post-sales technical support and customer training on Quectel wireless modules and development tools;
  • Provide quick responses to customer technical enquiries, being prepared to travel for on-site support across Singapore, Tailand and Malaysia;
  • Be able to give product presentations and conduct product and tool training for customers on-site;
  • Provide tangible feedback and feasible Quectel solutions to customers to meet their application requirements;
  • Develop simple demonstration applications to help customers evaluate and integrate Quectel modules quicker and more effectively;
  • Prepare weekly technical reports indicating support activity and open issue progress.

Requirements:

  • Bachelor’s degree or equivalent in Electronic Engineering, Computing, Automation, Electronics & Communications or other IT-related fields;
  • Three years or more experience in embedded product design or Firmware development in electronics;
  • Good knowledge of GSM/GPRS/EDGE/UMTS/LTE/TCP/IP/GPS specification/standards;
  • Good knowledge of C/C++, Linux, android specification/standards is a plus;
  • Experience in development of peripheral driver and debug troubleshooting (USB, UART, I2C, I2S, SPI, SDIO, EMMC, PWM, Camera, LCD) is a plus;
  • Excellent communication and presentation skills and being able to effectively communicate in a multicultural working environment;
  • Creative problem solver, possessing good analytical and troubleshooting skills, able to manage and swiftly resolve all technical issues, delivering highest-quality service to Quectel customers;
  • Be self-motivated, able to work independently with a strong sense of responsibility and a predisposition for teamwork. Be a positive thinker and easily get along with others;
  • Based in Malaysia;
  • Native English speaker or similar speaking level preferred;
  • Be able and willing to travel.

Preferred Experience:

  • Experienced in embedded Linux, Android system, or other OSs;
  • Experienced in 2G, 3G, NB-IoT, Cat M, LTE RF/antenna design, tuning or testing;
  • Experienced in module certificates, e.g. RCM or carrier approval processes.
  • Familiar with LTE/UMTS/HSPA/GSM/GPRS/GPS wireless M2M modules;
  • Proficient C/C++, Perl, Python, Shell programming skills;
  • Knowledge of wireless networks, mobile phone or wireless modem technologies including Bluetooth, Wi-Fi, Zigbee and so on;
  • Familiar with ARM microcontrollers architecture.
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