Location
EMEA
Department
FAE
Seniority
Middle Level
Education
College or above
Languages
English

Quectel is a global suppliers of cellular IoT modules and antennas: we exist to connect devices and people to networks and services, powering digital innovation and helping to build a smarter world. Our products help make life more convenient, efficient, comfortable, prosperous and secure.

Key Responsibilities:

  • Provide technical support for Quectel's entire product portfolios, including 5G, LTE/LTE-A, UMTS/HSPA, GSM/GPRS and GNSS wireless technologies.
  • Provide Pre-Sales and Post-Sales technical support and customer trainings on Quectel wireless modules and development tools.
  • Provide quick responses to customer technical enquiries, being prepared to travel for on-site support across Germany.
  • Be able to give product presentations and conduct product and tool training for customers on-site.
  • Provide tangible feedback and feasible Quectel solutions to customers, according to their applications.
  • Develop demo applications to help customers evaluate and integrate Quectel modules in an easier and more effective way.
  • Prepare weekly technical reports indicating the support activities and open issues’ progress.

Requirements:

  • Bachelor’s Degree or equivalent in Electronic Engineering, Computer, Automation, Electronics & Communication, or other IT related fields.
  • Three years or more experience in embedded product design or Firmware development in electronics.
  • Good knowledge of GSM/GPRS/EDGE/UMTS/LTE/TCP/IP/GPS specification/standards
  • Good knowledge of C/C++, Linux, android specification/standards is a plus
  • Experience in development of peripheral driver and debug troubleshooting (USB, UART, I2C, I2S, SPI, SDIO, EMMC, PWM, Camera, LCD) is a plus
  • Excellent demonstrating outstanding communication and presentation skills and being able to effectively communicate in a multicultural work and customer environment.
  • Creative problem solver possessing good analytical and troubleshooting skills, able to manage and swiftly resolve all technical issues, delivering highest quality services to Quectel customers.
  • Be Self Motivated, able to work independently with a strong sense of responsibility and a predisposition for teamwork. Be a positive thinker and easily get along with others.
  • Must be based in ermany.
  • Fluent English communication skills.
  • Be able and willing to travel.

Preferred Experience:

  • Experienced in embedded Linux, Android system, or other OSs.
  • Experienced in 2G, 3G, NBIoT, CatM, LTE RF/Antenna design, tuning or testing.
  • Experienced in module certificates, e.g. CE, FCC, GCF, PTCRB or carrier’s approval process.
  • Had been working in IoT, PC notebook, auto electronics industries.
  • Familiar with LTE/UMTS/HSPA/GSM/GPRS/GPS Wireless M2M Modules.
  • Proficient C/C++, Perl, Python, Shell programming Skills.
  • Knowledge of Wireless Network, mobile phone or wireless modem technologies including Bluetooth, WIFI, Zigbee, etc.
  • Familiar with ARM microcontrollers architecture.
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