Provide technical support for Quectel's entire product line, including 5G, LTE/LTE-A, UMTS/HSPA, GSM/GPRS and GNSS wireless technologies;
Provide pre-sales and post-sales technical support and customer training on Quectel wireless modules and development tools;
Provide quick responses to customer technical enquiries, being prepared to travel for on-site support across Singapore and Malaysia;
Be able to give product presentations and conduct product and tool training for customers on-site;
Provide tangible feedback and feasible Quectel solutions to customers to meet their application requirements;
Develop simple demonstration applications to help customers evaluate and integrate Quectel modules quicker and more effectively;
Prepare weekly technical reports indicating support activity and open issue progress.
Requirements:
Bachelor’s degree or equivalent in Electronic Engineering, Computing, Automation, Electronics & Communications or other IT-related fields;
Three years or more experience in embedded product design or Firmware development in electronics;
Good knowledge of GSM/GPRS/EDGE/UMTS/LTE/TCP/IP/GPS specification/standards;
Good knowledge of C/C++, Linux, android specification/standards is a plus;
Experience in development of peripheral driver and debug troubleshooting (USB, UART, I2C, I2S, SPI, SDIO, EMMC, PWM, Camera, LCD) is a plus;
Excellent communication and presentation skills and being able to effectively communicate in a multicultural working environment;
Creative problem solver, possessing good analytical and troubleshooting skills, able to manage and swiftly resolve all technical issues, delivering highest-quality service to Quectel customers;
Be self-motivated, able to work independently with a strong sense of responsibility and a predisposition for teamwork. Be a positive thinker and easily get along with others;
Based in Malaysia;
Native English speaker or similar speaking level preferred;
Be able and willing to travel.
Preferred Experience:
Experienced in embedded Linux, Android system, or other OSs;
Experienced in 2G, 3G, NB-IoT, Cat M, LTE RF/antenna design, tuning or testing;
Experienced in module certificates, e.g. RCM or carrier approval processes.
Familiar with LTE/UMTS/HSPA/GSM/GPRS/GPS wireless M2M modules;
