Customer Service Agent – Brazil

(Please submit your english-version of CV for better understanding, much appreciated)

The IOT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departmentswithin Quectel to implement the services required by thecustomer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.

Responsibilities：

1, Support the regional Quectel technical and sales teams to drive customer excellence;

2, Capture specific customer communications within appropriate platforms and applications;

3, Manage / deliver onboarding of new customers;

4, Own customer issues, engaging internal resource todeliver efficient resolutions to increase customer satisfaction

5, Maintain customer interactions through multiple channels

6, Create and maintain professional technical material

7, Maintain alignment with of Quectel markets, portfolio, andcapabilities, advancing and strengthening Quectel’s position within industry, working with internal product andsales teams to identify industry need and develop /accelerate Quectel propositions;

8, Train onboarded customers on Quectel services, products and platforms;

9, Lead regular customer reviews relating to services and propositions;

10, Generate and deliver applicable reporting (internal andexternal);

11, Maintain relevant industry knowledge and experience;

Qualifications：

1, Bachelor degree or above;

2, At least of 3 years of experience and knowledge on IOT;

3, Native Portuguese, professional English, and professional Spanish.