Location
APAC
Department
FAE
Seniority
Mid-Senior Level
Education
Bachelor or above
Languages
English

Job Responsibility:

 

  1. Need the SW programming skill and the based operations on the embedded system
  2. Co-work with TW customers and our R/D team to ensure and plan for module performance of whole system, including Radio Interface Protocol SW for Wireless Communication, such as GSM, WCDMA, LTE and 5G NR telecommunication networks.
  3. Communication and technical support and debug with customer, such as network, driver, kernel level, HW, RF performance, instrument and so on.
  4. Support different end product, such as NoteBook, Router, CPE, gateway, Tablet PC and so on.
  5. Provide worldwide on-site support for TW & oversea end customers
  6. Rapid response to customer and tracking all issues till confirmed/closed by customers.
  7. Make weekly and timely reports on project progress, phased achievements and completion of key milestone tasks

 

 

Experience and Education Required/Desired:

 

  1. Bachelor’s degree or above
  2. Minimum 3 years’ experience with cellular module.

 

Daily/Weekly working:

  1. Report customer status every day
  2. Report on learning status every week
  3. Weekly updates on customer progress
  4. Implement KPIs and OKRs required by department heads
  5. Work with each colleague on related matters
  6. Compliance with company laws and regulation
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