Quectel has established a truly customer-oriented culture throughout the organization. Everyone at Quectel is empowered to act on behalf of customers and acknowledge that we all have a role that impacts their behaviors and attitudes.
Identifying and meeting our customer needs is key to Quectel’s continued business success. Listening to our customers is what determines our business strategies and drives our culture. Creating and managing the customer relationship is a company-wide task. Acquiring and continuously updating knowledge about customer needs, motivation and behavior drive our approach toward customer excellence.
Quectel believes in fostering an environment where highly motivated, action-oriented employees work together to continuously create and deliver high-quality, innovative products and services. The combination of Quectel's vision, mission, and cultural statement explains Quectel's Corporate Quality Policy. These items form Quectel’s dynamic roadmap to achieving customer satisfaction and promoting continual improvement of our Quality Management System.
Quectel is committed to continuously improve performance through a process of learning from successes and failures. We manage and enhance the value to both customer and Quectel within the relationship by developing and understanding of our customers, their needs and their wants. We then use this knowledge to develop better products and services. This learning experience enables Quectel to engage in a more intimate value-added relationship.